FREQUENTLY ASKED QUESTIONS

Have questions? We've got answers.

What is ÉVOQUER? +
ÉVOQUER creates fragrances designed to capture life's most meaningful moments. Each fragrance has a matching Time Capsule - a candle and a room fragrance in the same scent - so you can always return to the memories, emotions, and experiences you chose to associate with your ÉVOQUER fragrance.
How does it work? +
Scent is the most emotionally connected of all our senses. By wearing your ÉVOQUER fragrance during meaningful experiences, you create a powerful sensory memory that can transport you back to those moments for the rest of your life.
Are your products clean? +
Yes! We follow major beauty retailers' standards for clean fragrance. That means no parabens, phthalates, carcinogens, PEGs, or over 2,700 other potentially harmful ingredients. Our candles use a coconut and soy wax blend with cotton wicks — no paraffin wax and no plastic.
How does the Discovery Set credit work? +
After you purchase your Discovery Set and your order is fulfilled, you'll be emailed a custom discount code for $16 off your purchase of a full size bottle.
I saw you work with weddings and events. Can you do custom labels? Or what about custom fragrances? +
We offer a range of options for weddings, bachelor and bachelorette parties, and special events. Whether it's custom labels on our existing fragrances or creating a completely bespoke scent for your occasion, we're here to help you capture the moment in a meaningful way. You can learn more through our "Custom Fragrance Inquiries" here.
I want to get multiple fragrances for my wedding party/bachelorette/event. Do you offer volume discounts? +
Yes we do! You can inquire about a larger quantity purchase and discounts available through our "Custom Fragrance Inquiries" page here.
So, what's a Time Capsule? +
Our Time Capsules are candles and room fragrances in the same scent as our fragrances. After you've worn your ÉVOQUER fragrance for an experience or era, you can use the Time Capsules to travel back in time to the memories and emotions from that past chapter. Each Time Capsule comes housed in a wooden box that can be used to hold on to mementos from that time in your life.
How long do your perfumes last? +
It actually changes person to person and depends on your skin — chemistry, moisture levels, and even the weather all factor in. You can generally expect 6–8 hours, but we've had customers tell us theirs last 12+ hours! Our fragrances are all Eau de Parfums, meaning they are 20%+, depending on the scent.
Where are your perfumes made? +
All our fragrances, candles, and room fragrances are made in Seattle, Washington and hand poured in Los Angeles, California.
Do you ship internationally? +
Right now we can only ship to the continental U.S., but we are currently in the process of expanding to more countries in the Americas and Europe. Stay tuned! If there is somewhere you want to see ÉVOQUER, please reach out and let us know.
How long does shipping take? +
Orders typically ship within 3-5 business days. Delivery times vary based on your location and selected shipping method.
What is your return policy? +
For sanitary reasons, we do not accept returns.
Do you test on animals? +
We do not test on animals. We actually test our fragrances with our testing community. You can learn more on how to join that at the "Join Our Testing Community" button.